Is a cloud based support ticket system tailor made for small to medium enterprises.
Masase
Help Desk
Lightweight System
Masase – Help Desk™ is a lightweight cloud based support ticket system designed for small to medium enterprises.
Unlimited Customers
Masase – Help Desk™ allows you to support unlimited customers.
Integrated Communication
Masase – Help Desk™ allows seamless communication and notifications via E-mail. SMS coming soon..
Mobile Friendly
Masase – Help Desk™ works seamlessly in all devices including mobile devices.
Simple Dashboard & Insights
Features
Dashboard
Support contact form
Unlimited tickets
Unlimited agents
Unlimited groups
Custom ticket types – Incident, Change Request, Job Card etc.
Different ticket statuses
Different ticket priorities
Groups and routing
Agent roles
Ticket creation by E-Mail
E-Mails on different events
E-Mail replies
Ticket management
Localization
Personal FAQ for customers
Gravatar support
Security features
Responsive layout
Ticket API (REST / Widget)
